Knowledge Base

I cannot login to FTP. What should I do?

First of all, make sure you are using the correct FTP details (like hostname, username and password). To find your FTP details, please submit a support ticket or refer to your welcome email.

Also, if you are hosting your own domain, please make sure that your domain is already pointing to our server (it usually takes effect 24-48 hours after you update the nameservers). You will see a warning message inside member's area if your domain is not yet pointing to our server. In any case, you can still use our server IP address as your FTP hostname.

If your domain is already pointing to our server and you still cannot access FTP, you can use the web based File Manager which is located in your cPanel or contact us by submitting a ticket in the member's area, and we will check it for you.